Frequently Asked Questions About My Health Portal
What information can I see in My Health Portal?
You can see information from your medical record such as laboratory and radiology test results, medications, allergies, immunizations, and medical history. You may also print a health summary for your records.
Where does my health information in My Health Portal come from?
All of the information in My Health Portal comes from your Newberry Hospital Electronic Health Record (EHR). This ensures that you have access to the most accurate, up-to-date information possible when you want it.
How do I log into My Health Portal?
To log into My Health Portal, simply click on the Login link. Then, enter your user name and password to access your information. If this is your first time to log on and you need to register, you will need to know your medical record number and you must have provided your email address when you last visited our facility. If you know your medical record number and provided your email address during your last visit, please click here to self-enroll.
Can my family access my portal?
Yes. You can give family members, such as parents, children, or healthcare power of attorney access to your portal. This needs to be done at Newberry Hospital and requires consent from you and your family member(s). This is a great convenience for seniors who want their adult children to have access to their health information as well as for parents who want access to their children’s health information.
Is my information safe?
Yes. My Health Portal passwords are encrypted and URLs are re-written so that they cannot be copied and pasted. You and authorized family members are the only ones who can access your portal. Also, a timeout feature protects your information if you leave the portal page open so the page automatically shuts down after a certain period.
Is there a fee to use My Health?
No! Newberry Hospital provides My Health Portal as a free service offered to our patients.
What do I need to enroll in My Health Portal?
In order to enroll in My Health Portal, you will need your Newberry Hospital medical record number and have a valid email address on file with the hospital. Your medical record number was given to you when you registered at the hospital. You can find it on any documents or your wrist band from Newberry Hospital or you may also call our Medical Records Department at 803.405.7246 and they will get it for you.
I don’t have an email address. How do I get one?
Any email service is compatible with My Health Portal. If you are looking to create a free email account, some of the more established email providers are:
- Gmail from Google
- Outlook.com from Microsoft
- Yahoo! Mail from Yahoo
If you are unfamiliar with setting up an email, Newberry Hospital has volunteers who will help you with the process. If you need help, please call the My Health Portal Help Line at 803.405.7670.
What if I have technical problems with My Health Portal?
There is a Contact Us section on the website and on the portal that allows you to submit questions you have regarding the portal or that particular page. Please note that any emails send through the "Contact Us" section of the portal are not secure and should not contain any patient health or billing information.
How do I communicate my medical concerns?
My Health Portal gives you access to your health information only. The portal is not used to communicate medical concerns to Newberry Hospital or your doctor. If you are experiencing an urgent medical problem, please call 911 or your doctor’s office immediately.
How do I get a copy of the complete set of my medical records?
You may obtain medical records by visiting the Health Information Management (Medical Records) department at Newberry Hospital. The office is open Monday - Friday from 8AM - 4:30PM. To obtain results that are not available or prior to what is available on My Health Portal, please visit the Medical Records department. There may be a fee charged to obtain these records.